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Customer Service Manager - State Farm Agent Team Member

Full Time in Montclair, NJ

Responsive recruiter
Benefits
  • Bonus based on performance
  • Company car
  • Competitive salary
  • Opportunity for advancement
  • Paid time off
  • Profit sharing
  • Savings bank
  • Signing bonus
  • Training & development
  • Wellness resources
ROLE DESCRIPTION
As a Customer Service Manager - State Farm Agent Team Member with Ronald Demyers - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will be expected to cross sell based on customer/prospect needs. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. You must currently have a minimum of 3 to4 years of actual in agency experience for this specific role.
We look forward to connecting with you if you are customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates. RESPONSIBILITIES
  • Oversee the customer service team and daily operations.
  • Develop and implement customer service policies and procedures.
  • Handle escalated customer complaints and issues.
  • Train and mentor customer service representatives.
  • Build and Train current and future team on agency process and procedures.
  • Maintain and/or create an outgoing professional environment.
QUALIFICATIONS
  • 5+ years of experience in customer service, with 2+ years in a managerial role.
  • Two years Allstate, State, Farm, or Liberty Mutual experience.
  • Licensed in Property, Casualty., Life and Health.
  • Leadership and organizational skills.
  • Ability to work on location is a must (Monday though Friday (9am to 6pm).
  • Communication and problem-solving abilities.
  • Position is base salary + commission (compensation structure based on agency results)
Compensation $60,000.00 - $90,000.00 per year
Apply Now State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.

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